🕰️ Tracking Time on Help Scout Tickets with Everhour
Are you tired of manually tracking the time you spend on Help Scout tickets? Look no further than Everhour, a browser extension that seamlessly integrates with Help Scout to make time tracking a breeze. In this article, we'll walk you through the steps to install the extension, how to use it to track time on your tickets, and how to view your time entries in Everhour.
📥 Installing the Everhour Browser Extension
To get started with Everhour, head to everhour.com/extensions and install the browser extension for your preferred browser. Once installed, you'll see the Everhour icon in your browser toolbar.
🤝 Integrating Everhour with Help Scout
To integrate Everhour with Help Scout, click on the Everhour icon in your browser toolbar and navigate to the Integrations tab. From there, you can connect your Help Scout account to Everhour.
🎟️ Tracking Time on Help Scout Tickets
Once you've integrated Everhour with Help Scout, you'll see two new buttons on your Help Scout tickets: "Add Time" and "Start Timer". Clicking on either of these buttons will allow you to track the time you spend on that ticket.
📊 Viewing Your Time Entries in Everhour
To view your time entries in Everhour, navigate to the Time page. Here, you'll see all of your time entries, including those made manually and those tracked with a timer. Each entry includes the ticket ID, title, and the name of the person who contacted you. You can also view your time entries in the Timesheet view, where all entries are grouped under one task with the same title.
🤖 Introducing AI Chatbot
If you're looking for a way to automate your customer service, consider using an AI chatbot like the one offered by Voc. This chatbot can automatically reduce the workload on your customer service team, allowing them to focus on more complex issues.
📈 Pros and Cons of Everhour
Pros:
- Easy to install and use
- Integrates seamlessly with Help Scout
- Allows for both manual time entry and timer tracking
- Provides detailed time entry information
Cons:
- Limited functionality outside of time tracking
- Can be difficult to navigate for first-time users
🌟 Highlights
- Everhour is a browser extension that integrates with Help Scout to make time tracking easier.
- You can track time on Help Scout tickets using either manual entry or a timer.
- Everhour provides detailed time entry information, including the ticket ID, title, and the name of the person who contacted you.
- An AI chatbot like the one offered by Voc can help automate your customer service.
❓ Frequently Asked Questions
Q: Can I use Everhour with other helpdesk software?
A: Yes, Everhour integrates with a variety of helpdesk software, including Zendesk and Freshdesk.
Q: Can I edit my time entries in Everhour?
A: Yes, you can edit your time entries in Everhour if needed.
Q: Does Everhour offer any reporting features?
A: Yes, Everhour offers a variety of reporting features to help you analyze your time data.
Resources:
- Everhour: https://everhour.com/
- Help Scout: https://www.helpscout.com/
- Voc AI Chatbot: https://www.voc.ai/product/ai-chatbot
