.desk-legacy { display: none !important; }

.desk-page { background: #fff; color: #111827; }
.desk-page .voice-hero { background: #fff; }
.desk-page .voice-kicker img {
  width: 17px;
  height: 17px;
  filter: brightness(0) saturate(100%) invert(39%) sepia(91%) saturate(1785%) hue-rotate(217deg) brightness(101%);
}

.desk-page .voice-proof {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 13px 20px;
  margin-top: 30px;
  color: #566176;
  font-size: 13px;
  line-height: 1.45;
}

.desk-page .voice-proof span::before {
  content: '•';
  color: #315dff;
  font-size: 11px;
}

.desk-page .voice-actions { margin-top: 32px; }
.desk-page .voice-core-heading p { max-width: 760px; margin: 18px auto 0; color: #697586; font-size: 15px; line-height: 1.8; text-align: center; }

.desk-hero-console {
  position: relative;
  min-width: 0;
  min-height: 0;
  display: block;
  padding: 54px 0 96px !important;
  border: 0 !important;
  border-radius: 0 !important;
  background: transparent !important;
  box-shadow: none !important;
}

.desk-hero-frame {
  width: 100%;
  height: auto;
  aspect-ratio: 2754 / 1300;
  margin: 0;
  overflow: hidden;
  padding: 0;
  border: 0;
  border-radius: 18px;
  background: transparent;
}

.desk-hero-frame img {
  width: 100%;
  height: auto;
  aspect-ratio: 2754 / 1300;
  object-fit: contain;
  object-position: center;
  display: block;
  border-radius: 18px;
}

.desk-hero-details {
  position: absolute;
  inset: 0;
  z-index: 2;
  pointer-events: none;
}

.desk-highlight-card {
  position: absolute;
  overflow: hidden;
  border: 1px solid #9bb2f5;
  border-radius: 13px;
  color: #17223a;
  background: rgba(255, 255, 255, .98);
  box-shadow: 0 12px 28px rgba(35, 66, 153, .11);
}

.desk-highlight-card header {
  display: flex;
  align-items: center;
  gap: 7px;
  padding: 9px 12px;
  border-bottom: 1px solid #cfdafe;
  background: #dfe7ff;
}

.desk-highlight-card header span { color: #315dff; font-size: 16px; line-height: 1; }
.desk-highlight-card header b { font-size: 12px; letter-spacing: .01em; }
.desk-highlight-card p { margin: 0; padding: 12px 14px 14px; color: #48556d; font-size: 10px; line-height: 1.65; }
.desk-highlight-card dl { margin: 0; padding: 10px 13px 12px; }
.desk-highlight-card dl div { display: grid; grid-template-columns: 58px 1fr; gap: 8px; padding: 4px 0; font-size: 9px; line-height: 1.35; }
.desk-highlight-card dt { color: #8691a7; }
.desk-highlight-card dd { margin: 0; color: #1e315e; font-weight: 700; }

.desk-highlight-card.is-routing { top: 0; left: 0; width: 214px; }
.desk-highlight-card.is-assist { left: 0; bottom: 34px; width: 224px; }
.desk-highlight-card.is-context { top: 0; right: 10px; width: 212px; }
.desk-highlight-card.is-lifecycle { right: 0; bottom: 10px; width: 210px; }


.desk-float-card {
  position: absolute;
  z-index: 2;
  border: 1px solid rgba(202, 211, 230, .9);
  border-radius: 18px;
  background: rgba(255, 255, 255, .88);
  backdrop-filter: blur(14px);
  -webkit-backdrop-filter: blur(14px);
  color: #142038;
}

.desk-hero-console .desk-float-card { display: none; }

.desk-float-top {
  top: 42px;
  right: -14px;
  width: 152px;
  padding: 18px 20px;
}

.desk-float-top small,
.desk-float-top span { display: block; color: #7f8aa3; font-size: 12px; }
.desk-float-top b { display: block; margin: 4px 0; color: #315dff; font-size: 32px; line-height: 1; }

.desk-float-bottom {
  left: -22px;
  bottom: 46px;
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 16px 20px;
}

.desk-float-bottom > i { width: 10px; height: 10px; border-radius: 50%; background: #24b98b; }
.desk-float-bottom small,
.desk-float-bottom b { display: block; }
.desk-float-bottom small { margin-bottom: 3px; color: #7f8aa3; font-size: 12px; }
.desk-float-bottom b { font-size: 14px; }

.desk-feature-ui {
  position: relative;
  display: flex;
  align-items: center;
  justify-content: center;
  min-height: 590px;
}

.desk-shot {
  width: 100%;
  height: 450px;
  overflow: hidden;
  padding: 0;
  border: 0;
  border-radius: 18px;
  background: transparent;
}

.desk-shot img {
  width: 100%;
  height: 100%;
  object-fit: contain;
  object-position: center;
  display: block;
  border-radius: 14px;
}

.desk-shot-dashboard img { object-position: 50% 20%; }

.desk-shot-note {
  position: absolute;
  right: -10px;
  bottom: 28px;
  min-width: 220px;
  padding: 17px 20px;
  border: 1px solid #cfd9f5;
  border-radius: 16px;
  background: rgba(255,255,255,.93);
}

.desk-shot-note small,
.desk-shot-note b { display: block; }
.desk-shot-note small { margin-bottom: 5px; color: #7b879f; font-size: 12px; }
.desk-shot-note b { color: #244fcf; font-size: 15px; }
.desk-shot-note.is-warm b { color: #a86a00; }
.desk-shot-note.is-green b { color: #148360; }

.desk-page .voice-feature-reference .voice-feature-ui::before { display: none !important; }
.desk-page .desk-shot-note { display: none; }
.desk-page .desk-feature-ui {
  min-height: 450px;
  padding: 0 !important;
  background: transparent !important;
}

.desk-product-ui {
  width: 100%;
  height: 100%;
  overflow: hidden;
  border: 1px solid #d8dfeb;
  border-radius: 17px;
  background: #fff;
  color: #182235;
  font-family: var(--site-font-sans);
}

.desk-product-ui * { box-sizing: border-box; }
.desk-product-ui > header { height: 52px; display: flex; align-items: center; justify-content: space-between; padding: 0 18px; border-bottom: 1px solid #e5e9f1; background: #111a2b; color: #fff; font-style: normal; }
.desk-product-ui > header b { font-size: 13px; }
.desk-product-ui > header span { display: flex; align-items: center; gap: 7px; color: #cad3e2; font-size: 10px; }
.desk-product-ui > header span i { width: 7px; height: 7px; border-radius: 50%; background: #28c293; }
.desk-product-ui > header em { padding: 6px 12px; border: 1px solid rgba(255,255,255,.18); border-radius: 7px; color: #d5ddeb; font-size: 9px; font-style: normal; }
.desk-app-title { display: flex; align-items: center; gap: 14px; }
.desk-app-title > strong { color: #fff; font-size: 15px; letter-spacing: -.04em; }
.desk-app-title > strong::first-letter { color: #fff; }
.desk-app-title > b,
.desk-app-title > div { position: relative; padding-left: 14px; }
.desk-app-title > b::before,
.desk-app-title > div::before { position: absolute; top: 50%; left: 0; width: 1px; height: 18px; background: rgba(255,255,255,.18); content: ''; transform: translateY(-50%); }
.desk-app-title div b,
.desk-app-title div small { display: block; }
.desk-app-title div small { margin-top: 2px; color: #9da8ba; font-size: 7px; }

.desk-channel-key-ui { width: 100%; }
.desk-key-workbench { overflow: hidden; border: 1px solid #dce2eb; border-radius: 17px; background: #fff; box-shadow: 0 16px 40px rgba(28,45,78,.08); }
.desk-key-workbench > header { height: 45px; display: flex; align-items: center; justify-content: space-between; padding: 0 14px; color: #fff; background: #111a2b; }
.desk-key-workbench > header > div { display: flex; align-items: center; gap: 11px; }
.desk-key-workbench > header strong { padding-right: 11px; border-right: 1px solid rgba(255,255,255,.2); font-size: 13px; letter-spacing: -.04em; }
.desk-key-workbench > header b { font-size: 9px; }
.desk-key-workbench > header span { color: #cbd3df; font-size: 7px; }
.desk-key-columns { height: 340px; display: grid; grid-template-columns: 86px 116px minmax(168px,1fr) 168px; }
.desk-key-columns > * { position: relative; min-width: 0; border-right: 1px solid #e4e8ee; }
.desk-key-columns > *:last-child { border-right: 0; }
.desk-key-number { display: none; }
.desk-key-views { padding: 12px 7px; background: #f1f2f4; }
.desk-key-views h4 { margin: 0 7px 9px; font-size: 9px; }
.desk-key-views p { display: flex; justify-content: space-between; margin: 2px 0; padding: 6px 7px; border-radius: 6px; color: #606b7e; font-size: 6px; }
.desk-key-views p.active { color: #315bd7; background: #e4ebff; font-weight: 700; }
.desk-key-views small { display: block; margin: 12px 7px 4px; color: #5f6b7c; font-size: 6px; }
.desk-key-tickets > header { height: 37px; display: flex; align-items: center; justify-content: space-between; padding: 0 9px; border-bottom: 1px solid #e7eaef; font-size: 7px; }
.desk-key-tickets article { margin: 0 6px; padding: 10px 7px; border-bottom: 1px solid #eceff3; }
.desk-key-tickets article.active { margin-top: 6px; border: 0; border-radius: 8px; background: #f0f2f5; }
.desk-key-tickets article > div { display: flex; justify-content: space-between; gap: 4px; }
.desk-key-tickets article b { max-width: 68px; overflow: hidden; font-size: 7px; white-space: nowrap; text-overflow: ellipsis; }
.desk-key-tickets article em { color: #3970e9; font-size: 5px; font-style: normal; white-space: nowrap; }
.desk-key-tickets article p { margin: 5px 0; overflow: hidden; color: #465266; font-size: 6px; white-space: nowrap; text-overflow: ellipsis; }
.desk-key-tickets article small { color: #23815f; font-size: 5px; }
.desk-key-chat { display: grid; grid-template-rows: 45px 1fr 38px; }
.desk-key-chat > header { display: flex; align-items: center; justify-content: space-between; padding: 0 9px; border-bottom: 1px solid #e7eaef; }
.desk-key-chat > header b,
.desk-key-chat > header small { display: block; }
.desk-key-chat > header b { max-width: 130px; overflow: hidden; font-size: 7px; white-space: nowrap; text-overflow: ellipsis; }
.desk-key-chat > header small { margin-top: 3px; color: #5f6b7c; font-size: 5px; }
.desk-key-chat > header button { padding: 4px 7px; border: 1px solid #d9dee6; border-radius: 5px; background: #fff; font-size: 6px; }
.desk-key-chat > div { padding: 12px 9px; }
.desk-key-chat p { max-width: 84%; margin: 0 0 10px; padding: 8px 9px; border-radius: 8px; font-size: 6px; line-height: 1.5; }
.desk-key-chat p.customer { background: #f1f2f4; }
.desk-key-chat p.agent { margin-left: auto; color: #244bc3; background: #e9efff; }
.desk-key-chat .ai-transfer { margin: 9px 0; padding: 8px; border-radius: 7px; background: #fff5d6; }
.desk-key-chat .ai-transfer small,
.desk-key-chat .ai-transfer b { display: block; }
.desk-key-chat .ai-transfer small { color: #7a5b0c; font-size: 5px; }
.desk-key-chat .ai-transfer b { margin-top: 4px; font-size: 6px; }
.desk-key-chat > footer { display: flex; align-items: center; justify-content: space-between; margin: 0 8px 8px; padding: 0 8px; border: 1px solid #dfe3e9; border-radius: 7px; color: #99a3b2; font-size: 6px; }
.desk-key-chat > footer b { color: #315bd7; }
.desk-key-info { padding: 12px 9px; }
.desk-key-info h4 { margin: 0 0 12px; font-size: 9px; }
.desk-key-info .person { display: flex; align-items: center; gap: 7px; }
.desk-key-info .person strong { display: grid; place-items: center; width: 29px; height: 29px; border-radius: 8px; color: #315bd7; background: #dce6ff; font-size: 7px; }
.desk-key-info .person b,
.desk-key-info .person small { display: block; }
.desk-key-info .person small { margin-top: 3px; color: #5f6b7c; font-size: 5px; }
.desk-key-info section { margin-top: 13px; padding-top: 10px; border-top: 1px solid #e7eaef; }
.desk-key-info h5 { margin: 0 0 8px; font-size: 7px; }
.desk-key-info dl { margin: 0; }
.desk-key-info dl div { display: flex; justify-content: space-between; margin-bottom: 6px; font-size: 5px; }
.desk-key-info dt { color: #5f6b7c; }
.desk-key-info dd { margin: 0; font-weight: 700; }
.desk-key-info section > small { color: #5f6b7c; font-size: 5px; }
.desk-key-info .context-tags { display: flex; flex-wrap: wrap; gap: 3px; margin-top: 8px; }
.desk-key-info .context-tags span { padding: 3px 5px; border-radius: 99px; color: #315bd7; background: #edf2ff; font-size: 5px; }
.desk-key-info .memory-card { margin-top: 9px; padding: 8px; border: 1px solid #cfdafe; border-radius: 7px; background: #f1f5ff; }
.desk-key-info .memory-card h5 { color: #315bd7; }
.desk-key-info .memory-card p { margin: 0 0 4px; color: #263a70; font-size: 5px; line-height: 1.4; }
.desk-key-info .memory-card small { color: #5f6b7c; line-height: 1.4; }

.desk-routing-ui { width: 100%; overflow: hidden; border: 1px solid #dce2eb; border-radius: 17px; background: #f4f5f7; box-shadow: 0 16px 40px rgba(28,45,78,.08); }
.desk-routing-ui > header { height: 50px; display: flex; align-items: center; justify-content: space-between; padding: 0 15px; color: #fff; background: #111a2b; }
.desk-routing-ui > header > div { display: flex; align-items: center; gap: 12px; }
.desk-routing-ui > header strong { position: relative; width: 28px; height: 28px; overflow: hidden; color: transparent; background: none; }
.desk-routing-ui > header b { padding-left: 12px; border-left: 1px solid rgba(255,255,255,.2); font-size: 10px; }
.desk-routing-ui > header span { color: #cbd3df; font-size: 7px; }

/* Service reporting: a concise reconstruction of the real overview and queue-monitor views. */
.desk-ops-ui { width: 100%; overflow: hidden; border: 1px solid #dce2eb; border-radius: 17px; background: #f5f6f8; box-shadow: 0 16px 40px rgba(28,45,78,.08); }
.desk-ops-ui > header { height: 50px; display: flex; align-items: center; justify-content: space-between; padding: 0 15px; color: #fff; background: #111a2b; }
.desk-ops-ui > header > div { display: flex; align-items: center; gap: 12px; }
.desk-ops-ui > header strong { position: relative; display: block; width: 30px; height: 30px; flex: 0 0 30px; overflow: hidden; color: transparent; background: none; }
.desk-ops-ui > header b { padding-left: 12px; border-left: 1px solid rgba(255,255,255,.2); font-size: 10px; }
.desk-ops-ui > header span { color: #cbd3df; font-size: 7px; }
.desk-ops-ui > main { padding: 14px; }
.desk-ops-heading { display: flex; align-items: center; justify-content: space-between; margin-bottom: 10px; }
.desk-ops-heading h3 { margin: 0 0 2px; color: #121b2e; font-size: 12px; }
.desk-ops-heading small { color: #5f6b7c; font-size: 7px; }
.desk-ops-heading button { padding: 5px 9px; border: 1px solid #dce2eb; border-radius: 6px; color: #536078; background: #fff; font-size: 7px; }
.desk-ops-metrics { display: grid; grid-template-columns: repeat(4,1fr); gap: 8px; }
.desk-ops-metrics article { display: flex; min-width: 0; min-height: 69px; flex-direction: column; justify-content: center; padding: 0 10px; border: 1px solid #e3e7ee; border-radius: 9px; background: #fff; }
.desk-ops-metrics article > small { color: #5f6b7c; font-size: 7px; }
.desk-ops-metrics article > b { margin: 4px 0 2px; color: #101828; font-size: 16px; line-height: 1; }
.desk-ops-metrics article > b small { font-size: 7px; font-weight: 500; }
.desk-ops-metrics article > em { color: #0f7a4f; font-size: 6px; font-style: normal; }
.desk-ops-body { display: grid; grid-template-columns: 34% minmax(0,1fr); gap: 9px; margin-top: 9px; }
.desk-status-card,.desk-queue-card { overflow: hidden; border: 1px solid #e3e7ee; border-radius: 10px; background: #fff; }
.desk-status-card > header,.desk-queue-card > header { display: flex; align-items: center; justify-content: space-between; padding: 9px 10px; border-bottom: 1px solid #eef0f4; }
.desk-status-card header div,.desk-queue-card header div { display: flex; flex-direction: column; gap: 2px; }
.desk-status-card header b,.desk-queue-card header b { color: #182134; font-size: 9px; }
.desk-status-card header small,.desk-queue-card header small { color: #5f6b7c; font-size: 6px; }
.desk-status-card ul { display: grid; grid-template-columns: 1fr; gap: 6px; margin: 0; padding: 9px; list-style: none; }
.desk-status-card li { display: flex; min-width: 0; align-items: center; justify-content: space-between; padding: 7px 9px; border-radius: 7px; background: #f6f7f9; color: #566277; font-size: 7px; white-space: nowrap; }
.desk-status-card li span { display: flex; align-items: center; gap: 5px; }
.desk-status-card li b { flex: 0 0 auto; margin-left: 8px; color: #111a2b; font-size: 12px; }
.desk-status-card i { width: 6px; height: 6px; border-radius: 50%; background: #8da7ff; }
.desk-status-card i.waiting { background: #f4b740; }
.desk-status-card i.working { background: #4d73ff; }
.desk-status-card i.solved { background: #2eb67d; }
.desk-queue-card > header > span { padding: 4px 7px; border-radius: 5px; color: #536078; background: #f3f5f8; font-size: 6px; }
.desk-queue-kpis { display: grid; grid-template-columns: repeat(4,1fr); gap: 5px; padding: 8px 9px 6px; }
.desk-queue-kpis p { margin: 0; padding: 6px 7px; border-radius: 6px; background: #f6f7f9; }
.desk-queue-kpis small { display: block; color: #5f6b7c; font-size: 6px; }
.desk-queue-kpis b { display: block; margin-top: 3px; color: #111a2b; font-size: 10px; }
.desk-queue-kpis b.danger { color: #e5484d; }
.desk-capacity { display: flex; align-items: center; gap: 7px; margin: 0 9px 5px; padding: 5px 7px; border-radius: 6px; color: #5f6b7c; background: #eef3ff; font-size: 6px; }
.desk-capacity span { margin-right: auto; }
.desk-capacity b { color: #315fe8; }
.desk-queue-card table { width: calc(100% - 18px); margin: 0 9px 7px; border-collapse: collapse; color: #536078; font-size: 6px; text-align: left; }
.desk-queue-card th,.desk-queue-card td { padding: 5px 4px; border-bottom: 1px solid #eef0f4; }
.desk-queue-card th { color: #5f6b7c; font-weight: 500; }
.desk-queue-card td:first-child { color: #182134; font-weight: 600; }
.desk-queue-card td i { padding: 2px 5px; border-radius: 8px; color: #146c43; background: #e9f8f0; font-style: normal; }
@media (max-width: 760px) { .desk-ops-metrics { grid-template-columns: 1fr 1fr; } .desk-ops-body { grid-template-columns: 1fr; } }

/* Full-width product stories: preserve real UI density without reducing it to a thumbnail. */
.desk-page .voice-feature-reference,
.desk-page .voice-feature-reference.is-reverse {
  width: min(1400px,calc(100% - 64px));
  grid-template-columns: minmax(0,1fr) !important;
  gap: 42px;
  padding: 82px 0 92px;
}
.desk-page .voice-feature-reference.is-reverse .voice-feature-ui { order: 1; }
.desk-page .voice-feature-reference.is-reverse .voice-feature-copy { order: 2; }
.desk-page .voice-feature-reference .desk-feature-ui { min-height: 0; }
.desk-page .voice-feature-reference .voice-feature-copy {
  display: grid;
  grid-template-columns: minmax(300px,.8fr) minmax(520px,1.2fr);
  align-items: start;
  gap: 72px;
  max-width: 1240px;
  margin: 0 auto;
}
.desk-page .voice-feature-reference .voice-feature-copy h2 { margin: 0; font-size: clamp(34px,3vw,46px); }
.desk-page .voice-feature-reference .voice-feature-copy ul { margin-top: 0; }

/* Ticket workbench — readable at normal browser zoom. */
.desk-page .desk-key-workbench > header { height: 64px; padding-inline: 20px; }
.desk-page .desk-key-workbench > header strong { width: 34px; height: 34px; }
.desk-page .desk-key-workbench > header strong::before { width: 173px; height: 34px; }
.desk-page .desk-key-workbench > header b { font-size: 14px; }
.desk-page .desk-key-workbench > header span { font-size: 11px; }
.desk-page .desk-key-columns { height: 520px; grid-template-columns: 160px 220px minmax(310px,1fr) 290px; }
.desk-page .desk-key-views { padding: 20px 14px; }
.desk-page .desk-key-views h4 { margin-bottom: 14px; font-size: 16px; }
.desk-page .desk-key-views p { padding: 10px 11px; font-size: 11px; }
.desk-page .desk-key-views small { margin-top: 18px; font-size: 10px; }
.desk-page .desk-key-tickets > header { height: 56px; padding-inline: 14px; font-size: 13px; }
.desk-page .desk-key-tickets article { padding: 18px 13px; }
.desk-page .desk-key-tickets article b { max-width: 125px; font-size: 12px; }
.desk-page .desk-key-tickets article em,
.desk-page .desk-key-tickets article small { font-size: 9px; }
.desk-page .desk-key-tickets article p { margin-block: 8px; font-size: 11px; }
.desk-page .desk-key-chat { grid-template-rows: 68px 1fr 56px; }
.desk-page .desk-key-chat > header { padding-inline: 16px; }
.desk-page .desk-key-chat > header b { max-width: 220px; font-size: 13px; }
.desk-page .desk-key-chat > header small,
.desk-page .desk-key-chat > header button { font-size: 10px; }
.desk-page .desk-key-chat > div { padding: 22px 16px; }
.desk-page .desk-key-chat p { padding: 13px 15px; font-size: 11px; }
.desk-page .desk-key-chat .ai-transfer { padding: 14px; }
.desk-page .desk-key-chat .ai-transfer small { font-size: 10px; }
.desk-page .desk-key-chat .ai-transfer b { font-size: 11px; }
.desk-page .desk-key-chat > footer { font-size: 10px; }
.desk-page .desk-key-info { padding: 20px 16px; }
.desk-page .desk-key-info h4 { font-size: 15px; }
.desk-page .desk-key-info .person strong { width: 40px; height: 40px; font-size: 11px; }
.desk-page .desk-key-info .person b { font-size: 12px; }
.desk-page .desk-key-info .person small { font-size: 9px; }
.desk-page .desk-key-info .context-tags span { font-size: 9px; }
.desk-page .desk-key-info h5 { font-size: 12px; }
.desk-page .desk-key-info dl div { margin-bottom: 8px; font-size: 10px; }
.desk-page .desk-key-info .memory-card { padding: 12px; }
.desk-page .desk-key-info .memory-card p,
.desk-page .desk-key-info .memory-card small { font-size: 10px; }
.desk-page .desk-channel-logos { margin-top: 18px; }
.desk-page .desk-channel-logos > small { font-size: 12px; }
.desk-page .desk-channel-logos span { min-height: 50px; padding: 10px 14px; }
.desk-page .desk-channel-logos img { width: 24px; height: 24px; }
.desk-page .desk-channel-logos b { font-size: 11px; }
.desk-page .desk-channel-logos > div::after {
  display: flex;
  min-width: 54px;
  min-height: 50px;
  flex: 0 0 54px;
  align-items: center;
  justify-content: center;
  border: 1px solid #dce2eb;
  border-radius: 10px;
  color: #667085;
  background: #fff;
  content: '•••';
  font-size: 18px;
  letter-spacing: 3px;
  line-height: 1;
}

/* Automatic routing — rules and assignment remain visible without zooming. */
.desk-page .desk-routing-ui > header,
.desk-page .desk-ops-ui > header { height: 64px; padding-inline: 20px; }
.desk-page .desk-routing-ui > header strong,
.desk-page .desk-ops-ui > header strong { width: 34px; height: 34px; flex-basis: 34px; }
.desk-page .desk-routing-ui > header strong::before,
.desk-page .desk-ops-ui > header strong::before { width: 173px; height: 34px; }
.desk-page .desk-routing-ui > header b,
.desk-page .desk-ops-ui > header b { font-size: 14px; }
.desk-page .desk-routing-ui > header span,
.desk-page .desk-ops-ui > header span { font-size: 11px; }
.desk-page .desk-routing-grid { gap: 18px; padding: 20px; }
.desk-page .desk-rule-panel > header { padding: 20px; }
.desk-page .desk-rule-panel > header small,
.desk-page .desk-rule-panel > header i { font-size: 10px; }
.desk-page .desk-rule-panel > header h3 { margin-top: 7px; font-size: 17px; }
.desk-page .desk-rule-flow { padding: 24px 20px; }
.desk-page .desk-rule-flow small { font-size: 10px; }
.desk-page .desk-rule-flow p { margin-bottom: 12px; font-size: 11px; }
.desk-page .desk-rule-flow > em { font-size: 24px; }
.desk-page .desk-rule-panel > footer { padding: 15px 20px; font-size: 10px; }
.desk-page .desk-routing-ticket > header { height: 62px; padding-inline: 18px; }
.desk-page .desk-routing-ticket > header span,
.desk-page .desk-routing-ticket > header button { font-size: 10px; }
.desk-page .desk-routing-ticket > header b { font-size: 13px; }
.desk-page .desk-routing-message { padding: 18px; }
.desk-page .desk-routing-message > p { padding: 13px 14px; font-size: 11px; }
.desk-page .desk-routing-message > div { padding: 14px; }
.desk-page .desk-routing-message small,
.desk-page .desk-routing-message span { font-size: 10px; }
.desk-page .desk-routing-message b { font-size: 12px; }
.desk-page .desk-assignment { margin-inline: 18px; padding: 14px; }
.desk-page .desk-assignment > small,
.desk-page .desk-assignment dl div { font-size: 10px; }
.desk-page .desk-assignment h4 { font-size: 14px; }
.desk-page .desk-routing-ticket ol { margin-inline: 18px; }
.desk-page .desk-routing-ticket li { padding-block: 8px; font-size: 10px; }

/* Reports and queue monitoring — dashboard numbers lead, metadata stays secondary. */
.desk-page .desk-ops-ui > main { padding: 22px; }
.desk-page .desk-ops-heading { margin-bottom: 16px; }
.desk-page .desk-ops-heading h3 { font-size: 18px; }
.desk-page .desk-ops-heading small,
.desk-page .desk-ops-heading button { font-size: 10px; }
.desk-page .desk-ops-metrics { gap: 14px; }
.desk-page .desk-ops-metrics article { min-height: 104px; padding-inline: 18px; }
.desk-page .desk-ops-metrics article > small { font-size: 11px; }
.desk-page .desk-ops-metrics article > b { margin-block: 8px 5px; font-size: 26px; }
.desk-page .desk-ops-metrics article > b small,
.desk-page .desk-ops-metrics article > em { font-size: 10px; }
.desk-page .desk-ops-body { grid-template-columns: 35% minmax(0,1fr); gap: 14px; margin-top: 14px; }
.desk-page .desk-status-card > header,
.desk-page .desk-queue-card > header { padding: 14px 16px; }
.desk-page .desk-status-card header b,
.desk-page .desk-queue-card header b { font-size: 14px; }
.desk-page .desk-status-card header small,
.desk-page .desk-queue-card header small { font-size: 10px; }
.desk-page .desk-status-card ul { gap: 8px; padding: 14px; }
.desk-page .desk-status-card li { padding: 11px 13px; font-size: 11px; }
.desk-page .desk-status-card li b { font-size: 18px; }
.desk-page .desk-queue-card > header > span { font-size: 10px; }
.desk-page .desk-queue-kpis { gap: 8px; padding: 12px 14px 9px; }
.desk-page .desk-queue-kpis p { padding: 10px; }
.desk-page .desk-queue-kpis small { font-size: 10px; }
.desk-page .desk-queue-kpis b { font-size: 15px; }
.desk-page .desk-capacity { margin: 0 14px 8px; padding: 9px 11px; font-size: 10px; }
.desk-page .desk-queue-card table { width: calc(100% - 28px); margin: 0 14px 12px; font-size: 10px; }
.desk-page .desk-queue-card th,
.desk-page .desk-queue-card td { padding: 9px 7px; }

@media (max-width: 900px) {
  .desk-page .voice-feature-reference,
  .desk-page .voice-feature-reference.is-reverse { width: min(100% - 28px,700px); grid-template-columns: minmax(0,1fr); padding: 56px 0 68px; }
  .desk-page .voice-feature-reference .voice-feature-ui { min-width: 0; }
  .desk-page .voice-feature-reference .voice-feature-copy { grid-template-columns: 1fr; gap: 28px; }
  .desk-page .desk-channel-key-ui,
  .desk-page .desk-routing-ui,
  .desk-page .desk-ops-ui { overflow-x: auto; }
  .desk-page .desk-key-workbench,
  .desk-page .desk-routing-grid,
  .desk-page .desk-ops-ui > main { min-width: 760px; }
}

/* Two-column landing-page composition, with each mockup reduced to its essential product signals. */
@media (min-width: 901px) {
  .desk-page .voice-feature-reference,
  .desk-page .voice-feature-reference.is-reverse {
    width: min(1180px,calc(100% - 96px));
    grid-template-columns: minmax(0,1.08fr) minmax(360px,.92fr) !important;
    align-items: center;
    gap: 54px;
    padding: 86px 0;
  }
  .desk-page .voice-feature-reference.is-reverse { grid-template-columns: minmax(360px,.92fr) minmax(0,1.08fr) !important; }
  .desk-page .voice-feature-reference.is-reverse .voice-feature-ui { order: 2; }
  .desk-page .voice-feature-reference.is-reverse .voice-feature-copy { order: 1; }
  .desk-page .voice-feature-reference .voice-feature-copy {
    display: block;
    max-width: 520px;
    margin: 0;
  }
  .desk-page .voice-feature-reference .voice-feature-copy ul { margin-top: 30px; }

  /* The channel story only needs the live conversation and business context. */
  .desk-page .desk-key-columns {
    height: 470px;
    grid-template-columns: minmax(270px,1.08fr) minmax(225px,.92fr);
  }
  .desk-page .desk-key-views,
  .desk-page .desk-key-tickets { display: none; }
  .desk-page .desk-key-chat { grid-column: 1; }
  .desk-page .desk-key-info { grid-column: 2; }
  .desk-page .desk-key-chat > header b { max-width: 190px; }
  .desk-page .desk-key-info { padding: 16px 13px; }
  .desk-page .desk-key-info section { margin-top: 10px; padding-top: 8px; }
  .desk-page .desk-key-info dl div { margin-bottom: 6px; }
  .desk-page .desk-channel-logos span { min-height: 42px; padding: 7px 9px; }
  .desk-page .desk-channel-logos > div::after { min-height: 42px; }
  .desk-page .desk-channel-logos img { width: 20px; height: 20px; }
  .desk-page .desk-channel-logos b { font-size: 9px; }

  /* Keep rules, results, metrics and queue status readable inside half-page mockups. */
  .desk-page .desk-routing-grid { grid-template-columns: 1.02fr .98fr; gap: 10px; padding: 12px; }
  .desk-page .desk-rule-panel > header { padding: 14px; }
  .desk-page .desk-rule-flow { padding: 17px 14px; }
  .desk-page .desk-rule-flow p { margin-bottom: 9px; font-size: 10px; }
  .desk-page .desk-rule-panel > footer { padding: 11px 14px; font-size: 9px; }
  .desk-page .desk-routing-message { padding: 13px; }
  .desk-page .desk-assignment { margin-inline: 13px; }
  .desk-page .desk-routing-ticket ol { margin-inline: 13px; }

  .desk-page .desk-ops-ui > main { padding: 15px; }
  .desk-page .desk-ops-metrics { gap: 8px; }
  .desk-page .desk-ops-metrics article { min-height: 82px; padding-inline: 10px; }
  .desk-page .desk-ops-metrics article > small { font-size: 9px; }
  .desk-page .desk-ops-metrics article > b { font-size: 20px; }
  .desk-page .desk-ops-body { grid-template-columns: 34% minmax(0,1fr); gap: 9px; }
  .desk-page .desk-status-card > header,
  .desk-page .desk-queue-card > header { padding: 10px; }
  .desk-page .desk-status-card header b,
  .desk-page .desk-queue-card header b { font-size: 11px; }
  .desk-page .desk-status-card ul { padding: 9px; }
  .desk-page .desk-status-card li { padding: 8px; font-size: 9px; }
  .desk-page .desk-status-card li b { font-size: 14px; }
  .desk-page .desk-queue-kpis { padding: 8px 9px 6px; }
  .desk-page .desk-queue-kpis small,
  .desk-page .desk-capacity,
  .desk-page .desk-queue-card table { font-size: 8px; }
  .desk-page .desk-queue-kpis b { font-size: 12px; }
}

.desk-page .voice-faq-grid .voice-heading h2 span,
.desk-page .voice-faq-grid .voice-heading h2 strong { display: block; }
.desk-page .voice-faq-grid .voice-heading h2 span {
  margin-bottom: 12px;
  color: #667085;
  font-size: 18px;
  font-weight: 600;
  letter-spacing: 0;
}
.desk-page .voice-faq-grid .voice-heading h2 strong {
  color: #111827;
  font-size: clamp(42px,4vw,56px);
  font-weight: 700;
  letter-spacing: -.04em;
}
@media (max-width: 760px) {
  .desk-page .voice-faq-grid .voice-heading h2 span { margin-bottom: 8px; font-size: 16px; }
  .desk-page .voice-faq-grid .voice-heading h2 strong { font-size: 36px; }
}

/* Capability-section type hierarchy: section promise → explanation → feature title → proof points. */
.desk-page .voice-core-heading { width: min(1040px,calc(100% - 48px)); margin-inline: auto; }
.desk-page .voice-core-heading h2 {
  max-width: 980px;
  margin-inline: auto;
  font-size: clamp(48px,4.5vw,64px);
  line-height: 1.12;
  letter-spacing: -.055em;
  text-align: center;
}
.desk-page .voice-core-heading h2 strong { font-weight: 750; }
.desk-page .voice-core-heading p {
  max-width: 820px;
  margin-top: 22px;
  font-size: 17px;
  line-height: 1.8;
}
.desk-page .voice-feature-reference .voice-feature-copy h2 {
  max-width: 500px;
  font-size: clamp(30px,2.45vw,38px);
  line-height: 1.2;
  letter-spacing: -.045em;
}
.desk-page .voice-feature-reference .voice-feature-copy li b { font-size: 16px; line-height: 1.45; }
.desk-page .voice-feature-reference .voice-feature-copy li span { font-size: 14px; line-height: 1.7; }
@media (max-width: 760px) {
  .desk-page .voice-core-heading h2 { font-size: 36px; text-align: left; }
  .desk-page .voice-core-heading p { font-size: 15px; text-align: left; }
  .desk-page .voice-feature-reference .voice-feature-copy h2 { font-size: 30px; }
}

/* Product UI motion: each animation explains a real workflow state. */
@keyframes desk-ui-enter {
  0%,12% { opacity: .2; transform: translateY(8px); }
  22%,88% { opacity: 1; transform: translateY(0); }
  100% { opacity: .2; transform: translateY(8px); }
}
@keyframes desk-ui-glow {
  0%,100% { box-shadow: 0 0 0 0 rgba(49,91,215,0); }
  45% { box-shadow: 0 0 0 5px rgba(49,91,215,.10); }
}
@keyframes desk-ui-arrow {
  0%,100% { opacity: .45; transform: translateX(-3px); }
  50% { opacity: 1; transform: translateX(4px); }
}
@keyframes desk-ui-pulse {
  0%,100% { opacity: .45; transform: scale(.82); }
  50% { opacity: 1; transform: scale(1.15); }
}
@keyframes desk-ui-row {
  0%,15% { background-color: transparent; }
  35%,55% { background-color: #eef4ff; }
  75%,100% { background-color: transparent; }
}

/* 1. Conversation arrives, AI reads context, then replies. */
.desk-page .desk-key-chat p.customer { animation: desk-ui-enter 7s ease-in-out infinite; }
.desk-page .desk-key-chat .ai-transfer { animation: desk-ui-enter 7s .75s ease-in-out infinite, desk-ui-glow 3.5s ease-in-out infinite; }
.desk-page .desk-key-chat p.agent { animation: desk-ui-enter 7s 1.5s ease-in-out infinite; }
.desk-page .desk-key-info .memory-card { animation: desk-ui-glow 4s 1s ease-in-out infinite; }

/* 2. Matching conditions flow into assignment and progress is recorded. */
.desk-page .desk-rule-flow > em { animation: desk-ui-arrow 1.5s ease-in-out infinite; }
.desk-page .desk-rule-flow .action { animation: desk-ui-glow 3s ease-in-out infinite; }
.desk-page .desk-routing-message > div { animation: desk-ui-enter 7s .4s ease-in-out infinite; }
.desk-page .desk-assignment { animation: desk-ui-enter 7s 1.1s ease-in-out infinite; }
.desk-page .desk-routing-ticket li:nth-child(1) { animation: desk-ui-enter 7s 1.5s ease-in-out infinite; }
.desk-page .desk-routing-ticket li:nth-child(2) { animation: desk-ui-enter 7s 1.9s ease-in-out infinite; }
.desk-page .desk-routing-ticket li:nth-child(3) { animation: desk-ui-enter 7s 2.3s ease-in-out infinite; }

/* 3. Metrics refresh in sequence while live queue states remain active. */
.desk-page .desk-ops-metrics article { animation: desk-ui-enter 8s ease-in-out infinite; }
.desk-page .desk-ops-metrics article:nth-child(2) { animation-delay: .35s; }
.desk-page .desk-ops-metrics article:nth-child(3) { animation-delay: .7s; }
.desk-page .desk-ops-metrics article:nth-child(4) { animation-delay: 1.05s; }
.desk-page .desk-status-card i,
.desk-page .desk-queue-card td i { animation: desk-ui-pulse 2s ease-in-out infinite; }
.desk-page .desk-queue-card tbody tr:first-child { animation: desk-ui-row 5s ease-in-out infinite; }
.desk-page .desk-queue-card tbody tr:last-child { animation: desk-ui-row 5s 1.2s ease-in-out infinite; }

@media (prefers-reduced-motion: reduce) {
  .desk-page .desk-key-chat p,
  .desk-page .desk-key-chat .ai-transfer,
  .desk-page .desk-key-info .memory-card,
  .desk-page .desk-rule-flow > em,
  .desk-page .desk-rule-flow .action,
  .desk-page .desk-routing-message > div,
  .desk-page .desk-assignment,
  .desk-page .desk-routing-ticket li,
  .desk-page .desk-ops-metrics article,
  .desk-page .desk-status-card i,
  .desk-page .desk-queue-card td i,
  .desk-page .desk-queue-card tbody tr { animation: none !important; }
}
.desk-routing-grid { display: grid; grid-template-columns: 1.08fr .92fr; gap: 10px; padding: 12px; }
.desk-rule-panel,
.desk-routing-ticket { min-width: 0; overflow: hidden; border: 1px solid #e0e4ea; border-radius: 11px; background: #fff; }
.desk-rule-panel > header { display: flex; justify-content: space-between; align-items: flex-start; padding: 13px; border-bottom: 1px solid #e7eaef; }
.desk-rule-panel > header small,
.desk-rule-panel > header h3 { display: block; }
.desk-rule-panel > header small { color: #5f6b7c; font-size: 6px; }
.desk-rule-panel > header h3 { margin: 4px 0 0; font-size: 10px; }
.desk-rule-panel > header i { padding: 4px 7px; border-radius: 99px; color: #237b61; background: #e8f7f1; font-size: 6px; font-style: normal; }
.desk-rule-flow { display: grid; grid-template-columns: 1fr 18px 1fr; gap: 6px; align-items: center; padding: 13px; }
.desk-rule-flow > em { color: #315bd7; font-size: 16px; font-style: normal; text-align: center; }
.desk-rule-flow > div { padding: 10px; border-radius: 9px; background: #f5f6f8; }
.desk-rule-flow > div.action { border: 1px solid #cfdafe; background: #f1f5ff; }
.desk-rule-flow small { display: block; margin-bottom: 7px; color: #5f6b7c; font-size: 6px; }
.desk-rule-flow p { display: flex; justify-content: space-between; gap: 6px; margin: 0 0 7px; font-size: 6.5px; }
.desk-rule-flow p:last-child { margin-bottom: 0; }
.desk-rule-flow p span { color: #5f6b7c; }
.desk-rule-panel > footer { display: flex; justify-content: space-between; padding: 10px 13px; border-top: 1px solid #e7eaef; color: #5e697a; font-size: 6px; }
.desk-routing-ticket > header { display: flex; align-items: center; justify-content: space-between; height: 45px; padding: 0 12px; border-bottom: 1px solid #e7eaef; }
.desk-routing-ticket > header > div { display: flex; align-items: center; gap: 7px; }
.desk-routing-ticket > header span { padding: 4px 7px; border-radius: 99px; color: #237b61; background: #e8f7f1; font-size: 6px; }
.desk-routing-ticket > header b { font-size: 8px; }
.desk-routing-ticket > header button { padding: 5px 8px; border: 1px solid #d6dce5; border-radius: 6px; background: #fff; font-size: 6px; }
.desk-routing-message { padding: 11px 12px 7px; }
.desk-routing-message > p { margin: 0 0 8px; padding: 8px 9px; border-radius: 8px; background: #f1f2f4; font-size: 7px; }
.desk-routing-message > div { padding: 9px; border-radius: 8px; background: #fff5d6; }
.desk-routing-message small,
.desk-routing-message b,
.desk-routing-message span { display: block; }
.desk-routing-message small { color: #7a5b0c; font-size: 6px; }
.desk-routing-message b { margin: 4px 0; font-size: 7.5px; }
.desk-routing-message span { color: #7a6b43; font-size: 6px; }
.desk-assignment { margin: 3px 12px 8px; padding: 9px 10px; border: 1px solid #cfdafe; border-radius: 8px; background: #f1f5ff; }
.desk-assignment > small { color: #315bd7; font-size: 6px; }
.desk-assignment h4 { margin: 4px 0 7px; font-size: 9px; }
.desk-assignment dl { margin: 0; }
.desk-assignment dl div { display: flex; justify-content: space-between; margin-bottom: 5px; font-size: 6px; }
.desk-assignment dt { color: #5f6b7c; }
.desk-assignment dd { margin: 0; font-weight: 700; }
.desk-routing-ticket ol { margin: 0 12px 10px; padding: 0; list-style: none; }
.desk-routing-ticket li { position: relative; display: flex; justify-content: space-between; padding: 5px 0 5px 12px; border-left: 1px solid #cfd8e8; font-size: 6px; }
.desk-routing-ticket li::before { position: absolute; top: 8px; left: -3px; width: 5px; height: 5px; border-radius: 50%; background: #315bd7; content: ''; }
.desk-routing-ticket li small { color: #5f6b7c; }

/* Keep the product UI legible at landing-page scale. */
.desk-key-workbench > header { height: 52px; }
.desk-key-workbench > header strong {
  position: relative;
  width: 29px;
  height: 29px;
  overflow: hidden;
  padding: 0;
  border: 0;
  color: transparent;
  background: none;
}
.desk-key-workbench > header strong::before,
.desk-routing-ui > header strong::before,
.desk-ops-ui > header strong::before {
  position: absolute;
  top: 0;
  left: 0;
  width: 142px;
  height: 28px;
  background: url('../assets/shulex-logo-dark.png') left center / contain no-repeat;
  content: '';
  filter: brightness(0) invert(1);
}
.desk-key-columns { height: 390px; grid-template-columns: 94px 128px minmax(180px,1fr) 176px; }
.desk-key-views h4 { font-size: 11px; }
.desk-key-views p { padding-block: 7px; font-size: 7.5px; }
.desk-key-views small { font-size: 7px; }
.desk-key-tickets > header { height: 42px; font-size: 9px; }
.desk-key-tickets article { padding-block: 12px; }
.desk-key-tickets article b { font-size: 8.5px; }
.desk-key-tickets article em,
.desk-key-tickets article small { font-size: 6.5px; }
.desk-key-tickets article p { font-size: 7.5px; }
.desk-key-chat { grid-template-rows: 50px 1fr 43px; }
.desk-key-chat > header b { font-size: 9px; }
.desk-key-chat > header small,
.desk-key-chat > header button { font-size: 6.5px; }
.desk-key-chat p { font-size: 7.5px; }
.desk-key-chat .ai-transfer small { font-size: 6.5px; }
.desk-key-chat .ai-transfer b { font-size: 7.5px; }
.desk-key-chat > footer { font-size: 7px; }
.desk-key-info h4 { font-size: 10px; }
.desk-key-info .person strong { width: 32px; height: 32px; font-size: 8px; }
.desk-key-info .person b { font-size: 8px; }
.desk-key-info .person small { font-size: 6px; }
.desk-key-info .context-tags span { font-size: 6px; }
.desk-key-info h5 { font-size: 8px; }
.desk-key-info dl div { font-size: 6.5px; }
.desk-key-info .memory-card p,
.desk-key-info .memory-card small { font-size: 6.5px; }
.desk-real-product-shot { position: relative; width: 100%; aspect-ratio: 2754 / 1300; margin: 0; overflow: hidden; border: 1px solid #dce2eb; border-radius: 17px; background: #f7f8fa; box-shadow: 0 16px 40px rgba(28,45,78,.08); }
.desk-real-product-shot > img { width: 100%; height: 100%; display: block; object-fit: cover; object-position: center; }
.desk-focus-zone { position: absolute; z-index: 2; border: 2px solid rgba(49,91,215,.85); border-radius: 10px; background: rgba(49,91,215,.04); box-shadow: 0 0 0 3px rgba(255,255,255,.72), 0 8px 22px rgba(49,91,215,.13); pointer-events: none; }
.desk-focus-zone > b { position: absolute; top: -10px; left: -10px; display: grid; place-items: center; width: 24px; height: 24px; border: 3px solid #fff; border-radius: 50%; color: #fff; background: #315bd7; font-size: 7px; box-shadow: 0 4px 12px rgba(49,91,215,.24); }
.desk-focus-zone > em { position: absolute; left: 8px; bottom: 7px; padding: 4px 7px; border-radius: 5px; color: #244bc3; background: rgba(255,255,255,.94); font-size: 6px; font-style: normal; font-weight: 700; white-space: nowrap; }
.desk-focus-zone.is-channel { top: 15%; left: 1.5%; bottom: 2%; width: 26%; }
.desk-focus-zone.is-process { top: 8%; left: 27.8%; bottom: 2%; width: 49%; }
.desk-focus-zone.is-commerce { top: 8%; right: 1.2%; bottom: 2%; width: 21.2%; }
.desk-key-copy li { position: relative; }
.desk-key-copy li::before { content: '' !important; }
.desk-channel-card { overflow: hidden; border: 1px solid #dfe4ec; border-radius: 17px; background: #fff; box-shadow: 0 16px 40px rgba(28,45,78,.08); }
.desk-channel-card > header { display: flex; align-items: center; justify-content: space-between; height: 58px; padding: 0 18px; border-bottom: 1px solid #e4e8ee; }
.desk-channel-card > header small,
.desk-channel-card > header b { display: block; }
.desk-channel-card > header small { margin-bottom: 4px; color: #7d889a; font-size: 8px; }
.desk-channel-card > header b { font-size: 12px; }
.desk-channel-card > header > span { padding: 6px 10px; border-radius: 99px; color: #315bd7; background: #edf2ff; font-size: 8px; }
.desk-channel-key-grid { display: grid; grid-template-columns: 118px 1fr; min-height: 270px; }
.desk-channel-key-grid > aside { padding: 14px 10px; border-right: 1px solid #e5e9ef; background: #f5f6f8; }
.desk-channel-key-grid > aside p { display: flex; justify-content: space-between; margin: 0 0 4px; padding: 8px 9px; border-radius: 7px; color: #667287; font-size: 8px; }
.desk-channel-key-grid > aside p.active { color: #315bd7; background: #e7edff; font-weight: 700; }
.desk-channel-key-grid > main { padding: 13px 15px; }
.desk-channel-key-grid .head,
.desk-channel-key-grid article { display: grid; grid-template-columns: minmax(180px,1fr) 72px 66px; gap: 10px; align-items: center; }
.desk-channel-key-grid .head { padding: 0 10px 9px; color: #909aaa; font-size: 7px; }
.desk-channel-key-grid article { padding: 13px 10px; border-top: 1px solid #edf0f4; }
.desk-channel-key-grid article > b { font-size: 9px; }
.desk-channel-key-grid article small { display: block; margin-top: 4px; color: #929cac; font-size: 7px; font-weight: 500; }
.desk-channel-key-grid article > span { color: #667287; font-size: 8px; }
.desk-channel-key-grid article > i { padding: 5px 6px; border-radius: 99px; color: #315bd7; background: #edf2ff; font-size: 7px; font-style: normal; text-align: center; }
.desk-channel-logos { margin-top: 18px; text-align: left; }
.desk-channel-logos > small { display: block; margin-bottom: 9px; color: #5f6b7c; font-size: 9px; }
.desk-channel-logos > div { display: flex; flex-wrap: wrap; gap: 8px; }
.desk-channel-logos span { display: inline-flex; align-items: center; gap: 6px; min-height: 34px; padding: 6px 9px; border: 1px solid #e2e6ed; border-radius: 9px; background: #fff; }
.desk-channel-logos img { width: 18px; height: 18px; object-fit: contain; }
.desk-channel-logos b { color: #445066; font-size: 8px; font-weight: 650; }

.desk-workbench-grid { height: calc(100% - 52px); display: grid; grid-template-columns: 112px 155px minmax(210px,1fr) 140px; background: #fff; }
.desk-view-rail { padding: 14px 9px; border-right: 1px solid #e3e6eb; background: #f0f1f3; }
.desk-view-rail h4 { margin: 0 7px 10px; font-size: 11px; }
.desk-view-rail p { display: flex; justify-content: space-between; margin: 2px 0; padding: 7px 8px; border-radius: 7px; color: #596579; font-size: 8px; }
.desk-view-rail p.active { color: #315bd7; background: #e4ebff; font-weight: 700; }
.desk-view-rail small { display: block; margin: 14px 7px 5px; color: #8b95a6; font-size: 7px; }
.desk-real-ticket-list { min-width: 0; border-right: 1px solid #e3e6eb; }
.desk-real-ticket-list > header { display: flex; justify-content: space-between; align-items: center; height: 42px; padding: 0 11px; border-bottom: 1px solid #e6e9ee; font-size: 9px; }
.desk-real-ticket-list article { position: relative; margin: 0 7px; padding: 11px 8px; border-bottom: 1px solid #eceff3; }
.desk-real-ticket-list article.active { margin-top: 7px; border: 0; border-radius: 9px; background: #f0f2f6; }
.desk-real-ticket-list article b { display: block; max-width: 95px; overflow: hidden; font-size: 8px; white-space: nowrap; text-overflow: ellipsis; }
.desk-real-ticket-list article em { position: absolute; top: 10px; right: 7px; color: #3970e9; font-size: 6px; font-style: normal; }
.desk-real-ticket-list article p { margin: 6px 0; overflow: hidden; color: #475367; font-size: 7px; white-space: nowrap; text-overflow: ellipsis; }
.desk-real-ticket-list article small { color: #d24c4c; font-size: 6px; }
.desk-real-conversation { min-width: 0; display: grid; grid-template-rows: 48px 1fr 42px; }
.desk-real-conversation > header { display: flex; align-items: center; justify-content: space-between; padding: 0 12px; border-bottom: 1px solid #e6e9ee; }
.desk-real-conversation > header b,
.desk-real-conversation > header small { display: block; }
.desk-real-conversation > header b { max-width: 160px; overflow: hidden; font-size: 9px; white-space: nowrap; text-overflow: ellipsis; }
.desk-real-conversation > header small { margin-top: 3px; color: #5f6b7c; font-size: 6px; }
.desk-real-conversation > header button { padding: 5px 9px; border: 1px solid #d7dce4; border-radius: 6px; background: #fff; font-size: 7px; }
.desk-real-chat { padding: 15px 12px; background: #fff; }
.desk-real-chat p { max-width: 82%; margin: 0 0 12px; padding: 9px 10px; border-radius: 9px; font-size: 7px; line-height: 1.5; }
.desk-real-chat p.customer { background: #f2f3f5; }
.desk-real-chat p.agent { margin-left: auto; color: #244bc3; background: #eaf0ff; }
.desk-real-chat .ai-event { margin: 12px 0; padding: 10px; border-radius: 8px; background: #fff6d9; }
.desk-real-chat .ai-event small,
.desk-real-chat .ai-event b { display: block; }
.desk-real-chat .ai-event small { color: #9b7410; font-size: 6px; }
.desk-real-chat .ai-event b { margin-top: 4px; font-size: 7px; }
.desk-real-conversation > footer { display: flex; align-items: center; justify-content: space-between; margin: 0 10px 9px; padding: 0 10px; border: 1px solid #dfe3ea; border-radius: 8px; color: #9aa3b2; font-size: 7px; }
.desk-real-conversation > footer b { color: #315bd7; }
.desk-real-detail { padding: 14px 11px; border-left: 1px solid #e3e6eb; }
.desk-real-detail h4 { margin: 0 0 15px; font-size: 10px; }
.desk-contact-card strong { display: grid; place-items: center; width: 31px; height: 31px; margin-bottom: 7px; border-radius: 8px; color: #315bd7; background: #dce6ff; font-size: 9px; }
.desk-contact-card b,
.desk-contact-card small { display: block; }
.desk-contact-card b { font-size: 8px; }
.desk-contact-card small { margin-top: 3px; color: #5f6b7c; font-size: 6px; }
.desk-real-detail section { margin-top: 15px; padding-top: 12px; border-top: 1px solid #e6e9ee; }
.desk-real-detail h5 { margin: 0 0 9px; font-size: 8px; }
.desk-real-detail dl { margin: 0; }
.desk-real-detail dl div { display: flex; justify-content: space-between; margin-bottom: 7px; font-size: 6px; }
.desk-real-detail dt { color: #8c96a7; }
.desk-real-detail dd { margin: 0; font-weight: 700; }
.desk-real-detail section > small { color: #5f6b7c; font-size: 6px; }

.desk-report-grid { height: calc(100% - 52px); display: grid; grid-template-columns: 125px 1fr; background: #f3f4f6; }
.desk-report-grid > aside { padding: 18px 10px; border-right: 1px solid #e1e4e9; }
.desk-report-grid > aside h4 { margin: 0 8px 14px; font-size: 12px; }
.desk-report-grid > aside p { margin: 3px 0; padding: 9px 10px; border-radius: 7px; font-size: 8px; }
.desk-report-grid > aside p.active { background: #fff; box-shadow: 0 2px 8px rgba(20,30,48,.06); font-weight: 700; }
.desk-report-grid > main { margin: 10px; padding: 14px; overflow: hidden; border: 1px solid #e1e4e9; border-radius: 10px; background: #fff; }
.desk-report-grid > main > header { display: flex; justify-content: space-between; align-items: center; }
.desk-report-grid h3 { margin: 0; font-size: 12px; }
.desk-report-grid > main > header small { display: block; margin-top: 4px; color: #5f6b7c; font-size: 6px; }
.desk-report-grid > main > header button { padding: 6px 9px; border: 1px solid #dfe3e8; border-radius: 6px; background: #fff; font-size: 7px; }
.desk-report-metrics { display: grid; grid-template-columns: repeat(4,1fr); gap: 8px; margin-top: 12px; }
.desk-report-metrics article { padding: 11px; border-radius: 8px; background: #f5f6f8; }
.desk-report-metrics small,
.desk-report-metrics b,
.desk-report-metrics em { display: block; }
.desk-report-metrics small { color: #596579; font-size: 6px; }
.desk-report-metrics b { margin: 6px 0; font-size: 15px; }
.desk-report-metrics em { color: #26865f; font-size: 6px; font-style: normal; }
.desk-today-overview { margin-top: 12px; padding: 12px; border: 1px solid #e4e7ec; border-radius: 9px; }
.desk-today-overview > header b,
.desk-today-overview > header small { display: block; }
.desk-today-overview > header b { font-size: 9px; }
.desk-today-overview > header small { margin-top: 3px; color: #5f6b7c; font-size: 6px; }
.desk-today-overview > div { display: grid; grid-template-columns: 1fr 1.05fr; gap: 14px; margin-top: 10px; }
.desk-today-overview ul { margin: 0; padding: 0; list-style: none; }
.desk-today-overview li { display: flex; justify-content: space-between; margin-bottom: 4px; padding: 6px 9px; border-radius: 6px; background: #f5f6f8; font-size: 7px; }
.desk-today-overview table { width: 100%; border-collapse: collapse; font-size: 6px; text-align: left; }
.desk-today-overview th,
.desk-today-overview td { padding: 5px 4px; border-bottom: 1px solid #e8ebef; }
.desk-today-overview th { color: #8a94a4; font-weight: 500; }

.desk-ui-body { height: calc(100% - 52px); display: grid; grid-template-columns: 42px 150px minmax(220px,1fr) 142px; }
.desk-ui-body > nav { display: flex; flex-direction: column; align-items: center; gap: 20px; padding: 14px 0; border-right: 1px solid #e6eaf1; background: #f5f7fa; }
.desk-ui-body > nav strong { display: grid; place-items: center; width: 25px; height: 25px; border-radius: 7px; color: #fff; background: #4f6fff; font-size: 11px; }
.desk-ui-body > nav i { width: 14px; height: 14px; border: 2px solid #929db0; border-radius: 4px; }
.desk-ui-body > nav i.active { border-color: #4f6fff; background: #e8eeff; }
.desk-ui-body > aside { padding: 15px 10px; border-right: 1px solid #e6eaf1; background: #f8f9fb; }
.desk-ui-body h4 { margin: 0 0 12px; font-size: 11px; }
.desk-ui-body > aside h4 { display: flex; justify-content: space-between; padding: 0 7px; }
.desk-ui-body > aside h4 small { color: #8390a5; }
.desk-ui-body > aside button { width: 100%; margin: 0 0 6px; padding: 10px; border: 0; border-radius: 9px; background: transparent; text-align: left; }
.desk-ui-body > aside button.active { background: #eaf0ff; }
.desk-ui-body > aside button b,
.desk-ui-body > aside button span { display: block; }
.desk-ui-body > aside button b { overflow: hidden; font-size: 10px; white-space: nowrap; text-overflow: ellipsis; }
.desk-ui-body > aside button span { margin-top: 4px; color: #8995a8; font-size: 8px; }
.desk-chat-main { min-width: 0; display: grid; grid-template-rows: auto 1fr auto; }
.desk-chat-head { display: flex; justify-content: space-between; align-items: center; padding: 14px 16px; border-bottom: 1px solid #e6eaf1; }
.desk-chat-head b,
.desk-chat-head span { display: block; }
.desk-chat-head b { font-size: 11px; }
.desk-chat-head span { margin-top: 3px; color: #8b96a8; font-size: 8px; }
.desk-chat-head small { padding: 5px 8px; border-radius: 99px; color: #237b61; background: #e8f7f1; font-size: 8px; }
.desk-chat { padding: 16px; background: #fbfcfe; }
.desk-chat p { width: 78%; margin: 0 0 10px; padding: 10px 12px; border-radius: 10px; font-size: 9px; line-height: 1.5; }
.desk-chat p.customer { background: #f0f2f6; }
.desk-chat p.agent { margin-left: auto; color: #244bc3; background: #eaf0ff; }
.desk-ai-action { margin: 12px 0; padding: 11px 12px; border: 1px solid #f0dfad; border-radius: 10px; background: #fff8df; }
.desk-ai-action small,
.desk-ai-action b { display: block; }
.desk-ai-action small { color: #9c7410; font-size: 8px; }
.desk-ai-action b { margin-top: 5px; font-size: 9px; }
.desk-chat-main footer { display: flex; justify-content: space-between; margin: 10px 14px 14px; padding: 10px 12px; border: 1px solid #dde3ed; border-radius: 9px; color: #9aa4b5; font-size: 9px; }
.desk-chat-main footer b { color: #315bd7; }
.desk-ui-body > section { padding: 15px 12px; border-left: 1px solid #e6eaf1; }
.desk-avatar { display: grid; place-items: center; width: 34px; height: 34px; margin-bottom: 8px; border-radius: 10px; color: #2348bb; background: #cfe0ff; font-size: 11px; font-weight: 750; }
.desk-ui-body > section > b,
.desk-ui-body > section > small { display: block; }
.desk-ui-body > section > b { font-size: 10px; }
.desk-ui-body > section > small { margin-top: 3px; color: #909bad; font-size: 7px; }
.desk-ui-body > section hr { margin: 15px 0; border: 0; border-top: 1px solid #e6eaf1; }
.desk-order { padding: 10px; border: 1px solid #dfe5ef; border-radius: 9px; }
.desk-order b,
.desk-order span,
.desk-order small { display: block; }
.desk-order b { font-size: 9px; }
.desk-order span { margin: 4px 0; color: #18815f; font-size: 8px; }
.desk-order small { color: #8d98aa; font-size: 7px; }

.desk-channel-grid { height: calc(100% - 52px); display: grid; grid-template-columns: 115px minmax(250px,1fr) 155px; }
.desk-channel-grid > aside { padding: 17px 12px; border-right: 1px solid #e4e9f1; background: #f1f2f5; }
.desk-channel-grid h4 { margin: 0 0 14px; font-size: 11px; }
.desk-channel-grid > aside p { display: flex; justify-content: space-between; margin: 0 0 5px; padding: 8px 9px; border-radius: 7px; color: #667287; font-size: 9px; }
.desk-channel-grid > aside p.active { color: #315bd7; background: #eaf0ff; font-weight: 700; }
.desk-ticket-list { padding: 14px; }
.desk-ticket-head,
.desk-ticket-row { display: grid; grid-template-columns: minmax(150px,1fr) 70px 62px; gap: 10px; align-items: center; }
.desk-ticket-head { padding: 0 10px 10px; color: #8b96a8; font-size: 8px; }
.desk-ticket-row { padding: 12px 10px; border-top: 1px solid #edf0f5; }
.desk-ticket-row b { font-size: 9px; }
.desk-ticket-row b small { display: block; margin-top: 4px; color: #929daf; font-size: 7px; font-weight: 500; }
.desk-ticket-row span { color: #657186; font-size: 8px; }
.desk-ticket-row i { padding: 4px 6px; border-radius: 99px; color: #315bd7; background: #edf2ff; font-size: 7px; font-style: normal; text-align: center; }
.desk-channel-grid > section { padding: 17px 13px; border-left: 1px solid #e4e9f1; }
.desk-profile { padding-bottom: 15px; border-bottom: 1px solid #e7ebf2; }
.desk-profile strong { display: grid; place-items: center; width: 34px; height: 34px; margin-bottom: 8px; border-radius: 10px; color: #244bc3; background: #d7e4ff; font-size: 10px; }
.desk-profile b,
.desk-profile small { display: block; }
.desk-profile b { font-size: 9px; }
.desk-profile small { margin-top: 3px; color: #8d98aa; font-size: 7px; }
.desk-channel-grid dl { margin: 12px 0 0; }
.desk-channel-grid dl div { display: flex; justify-content: space-between; margin-bottom: 9px; font-size: 8px; }
.desk-channel-grid dt { color: #8b96a8; }
.desk-channel-grid dd { margin: 0; font-weight: 650; }

.desk-queue-ui > header,
.desk-dashboard-ui > header { color: #fff; background: #111a2b; }
.desk-queue-ui > header div b,
.desk-queue-ui > header div small,
.desk-dashboard-ui > header div b,
.desk-dashboard-ui > header div small { display: block; }
.desk-queue-ui > header div small,
.desk-dashboard-ui > header div small { margin-top: 3px; color: #8c97a9; font-size: 8px; }
.desk-queue-ui > header button,
.desk-dashboard-ui > header button { padding: 7px 10px; border: 0; border-radius: 7px; color: #fff; background: #4f6fff; font-size: 8px; }
.desk-metrics,
.desk-dashboard-metrics { display: grid; grid-template-columns: repeat(3,1fr); gap: 10px; padding: 14px 16px; }
.desk-dashboard-metrics { grid-template-columns: repeat(4,1fr); }
.desk-metrics article,
.desk-dashboard-metrics article { padding: 12px; border: 1px solid #e2e7ef; border-radius: 10px; background: #fafbfe; }
.desk-metrics small,
.desk-metrics b,
.desk-metrics span,
.desk-dashboard-metrics small,
.desk-dashboard-metrics b,
.desk-dashboard-metrics i { display: block; }
.desk-metrics small,
.desk-dashboard-metrics small { color: #7e899b; font-size: 8px; }
.desk-metrics b,
.desk-dashboard-metrics b { margin: 5px 0; font-size: 18px; }
.desk-dashboard-metrics b { font-size: 16px; }
.desk-metrics span { color: #7b8799; font-size: 7px; }
.desk-dashboard-metrics i { color: #18815f; font-size: 7px; font-style: normal; }
.desk-queue-table { margin: 0 16px; border: 1px solid #e3e8f0; border-radius: 10px; overflow: hidden; }
.desk-queue-table > div { display: grid; grid-template-columns: minmax(150px,1fr) 100px 54px; gap: 10px; align-items: center; padding: 11px 13px; border-top: 1px solid #edf0f5; }
.desk-queue-table > div.head { border-top: 0; color: #8792a5; background: #f8f9fb; font-size: 8px; }
.desk-queue-table > div > b { font-size: 9px; }
.desk-queue-table > div > b small { display: block; margin-top: 3px; color: #8c97a9; font-size: 7px; font-weight: 500; }
.desk-queue-table > div > span { font-size: 8px; }
.desk-queue-table > div > i { padding: 4px; border-radius: 6px; color: #657186; background: #f0f2f6; font-size: 8px; font-style: normal; text-align: center; }
.desk-queue-table > div > i.danger { color: #c04444; background: #fff0f0; }
.desk-queue-table > div > i.warn { color: #a86a00; background: #fff6dd; }

.desk-dashboard-main { display: grid; grid-template-columns: minmax(260px,1.25fr) minmax(160px,.75fr); gap: 12px; padding: 0 16px 16px; }
.desk-dashboard-main > section,
.desk-dashboard-main > aside { min-width: 0; padding: 13px; border: 1px solid #e3e8f0; border-radius: 10px; }
.chart-head { display: flex; justify-content: space-between; font-size: 9px; }
.chart-head span { color: #8c97a9; font-size: 7px; }
.desk-bars { height: 150px; display: flex; align-items: flex-end; gap: 7px; padding-top: 18px; border-bottom: 1px solid #dfe5ee; background: repeating-linear-gradient(to bottom, transparent 0 35px, #edf0f5 36px); }
.desk-bars i { flex: 1; height: var(--h); border-radius: 4px 4px 0 0; background: #5f7dff; }
.desk-dashboard-main > aside > b { display: block; margin-bottom: 16px; font-size: 9px; }
.desk-dashboard-main > aside p { display: grid; grid-template-columns: 70px 1fr 25px; gap: 7px; align-items: center; margin: 0 0 13px; font-size: 7px; }
.desk-dashboard-main > aside p i { position: relative; height: 5px; border-radius: 9px; background: #edf0f5; }
.desk-dashboard-main > aside p i::after { content: ''; position: absolute; inset: 0 auto 0 0; width: var(--w); border-radius: inherit; background: #5f7dff; }
.desk-dashboard-main > aside p em { color: #667287; font-style: normal; }

@media (max-width: 900px) {
  .desk-ui-body { grid-template-columns: 36px 120px minmax(210px,1fr); }
  .desk-ui-body > section { display: none; }
  .desk-channel-grid { grid-template-columns: 95px minmax(240px,1fr); }
  .desk-channel-grid > section { display: none; }
}

@media (max-width: 560px) {
  .desk-product-ui { min-width: 520px; transform: scale(.56); transform-origin: left top; width: 178%; height: 178%; }
  .desk-shot .desk-product-ui { transform: scale(.54); width: 185%; height: 185%; }
}

@media (max-width: 900px) {
  .desk-hero-console { min-height: auto; padding: 48px 0 92px !important; }
  .desk-hero-frame { width: 100%; height: auto; padding: 0; border-radius: 18px; }
  .desk-float-top { top: -12px; right: 8px; }
  .desk-float-bottom { left: 8px; bottom: 18px; }
  .desk-feature-ui { min-height: auto; }
  .desk-shot { width: 100%; height: 370px; padding: 0; border-radius: 18px; }
  .desk-shot-note { right: 10px; bottom: 16px; }
}

@media (max-width: 560px) {
  .desk-page .voice-proof { grid-template-columns: 1fr; gap: 10px; }
  .desk-hero-console { padding: 0 !important; }
  .desk-hero-frame { height: auto; }
  .desk-float-top { width: 120px; padding: 13px 15px; }
  .desk-float-top b { font-size: 25px; }
  .desk-float-bottom { max-width: 250px; padding: 12px 14px; }
  .desk-shot { height: 250px; }
  .desk-shot-note { min-width: 190px; padding: 13px 15px; }
  .desk-hero-details { position: relative; inset: auto; display: grid; gap: 10px; margin-top: 12px; }
  .desk-highlight-card,
  .desk-highlight-card.is-routing,
  .desk-highlight-card.is-assist,
  .desk-highlight-card.is-context,
  .desk-highlight-card.is-lifecycle { position: static; width: auto; }
}

/* 对比度：界面示意中被 subpage 灰色覆盖的正文 */
.desk-routing-ticket .desk-routing-message p { color: #5f6b7c; }